Rcbs

[Bard]

My little 223 Rem die from RCBS came across a military crimp it didn't like. First issue with these dies in more then 7 or 8 years. Bent badly. Being me, and a little stupid, I grabbed a pair of pliers and "straightened" it, right into two pieces.

Called RCBS, and while i was waiting for ten minutes for a rep, I was quite happy at the end of the call. We chatted for two minutes and I told her it was my fault and i was willing to pay for it.. she told me, "Lifetime warranty. hon. I will get you that part and a couple of spares." I told her thanks a ton.

Three business days later, the Brown Truck of Happiness leaves a package at my door. She sent me a replacement expander rod, the bushing for the rod, and 5 pins.

Go RCBS !! Great products and service.

So, how come RCBS, Hornady, Lee, and Marlin all have great customer service and AT&T, Dell, HP, and Chevy don't? RCBS, Hornady, Lee, and Marlin all know you are packing !! An armed society is a polite society.

[wamba]

Glad that worked out for you Bard. I've often thought I should maybe get a couple spares for my dies just in case. I haven't broken one yet (yes I knocked on wood) but I'm sure it will one day & it would be nice to not have to wait a day or two.

[crazy_dan]

That has always been my experience with RCBS and why I buy their products. About a year ago I had a 30/06 brass get stuck broke the rod getting the brass out, same thing new rod, expander bushing, and a package of 5 pins, and the shipping took about 3 days as well.

BTW wamba if they are RCBS dies there is no need for spares as they are covered under warranty

[wamba]

Originally Posted by crazy_dan

BTW wamba if they are RCBS dies there is no need for spares as they are covered under warranty

I was thinking it would be nice to have the spares on hand so I wouldn't have to wait 3 days before finishing my batch of reloads. I get impatient & unreasonable about things like that.

[ENGLISH MIKE]

I haven't had to use their warranty but I use their products almost exclusively.
It all does what it says on the box.

The best thing I ever bought has been the Chargemaster scale/dispenser combo.
It's accurate, easy to use & speeds up reloading by allowing me to seat bullets whilst the next load is dispensing.
Loads are rarely off from the programmed weight & then only by 0.1gr. The unit even beeps to let you know this.